Terms of Use

Nordic Pharma Limited

Website Terms of Use

Please read these Terms of Use (these terms) carefully before using www.vsl3.co.uk (our site).

Please note that your use of our site means that you accept, and agree to abide by, these terms.

We recommend that you print a copy of these terms for future reference.

Information about us and how to contact us

  1. This site is operated by us. We are Nordic Pharma Limited, a limited company registered in England and Wales. Our company registration number is 01489084 and our registered office is at Building 1410, Arlington Business Park, Theale, Reading, RG7 4SA.
  2. You may contact us by
    1. email at customerservice.uk@nordicpharma.com;
  3. By using our site you accept these terms
    1. These terms tell you the rules for using our site.
    2. By using our site, you confirm that you accept the these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
    3. We may amend these terms from time to time. Every time you enter our site or place an order with us, you are expected to check this document to take notice of any changes we make and ensure you understand the terms that apply at that time. Each time you enter our site you agree that our terms current at that time shall apply to you. Please check back frequently to see any updates or changes to these terms.
    4. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site from time to time.
    5. We may transfer our rights and obligations under these terms to another organisation.
  4. There are other terms that may apply to you
    1. Our Privacy and Cookies Notice also applies to your use of our site. This sets out the terms on which we process any personal data we collect from you or that you provide to us and gives you information on how we use cookies on our site. We will only use your personal information as set out in our Privacy and Cookies Notice. By using our site, you consent to that processing/use of cookies and you warrant that all data provided by you to us is accurate.
    2. Our Customer Terms and Conditions will apply if you are a consumer and purchase a product or products through our site.
  5. We may make changes to, suspend or withdraw our site
    1. Access to our site is made available to you free of charge.
    2. We may update and/or change our site from time to time; for example, to reflect changes to our products, improve performance, enhance functionality, address security issues, our users' needs and/or our business priorities.
    3. We do not guarantee that our site, or any content on it, will always be available or that access will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site at any time for business and operational reasons.
    4. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.
  6. Our site is only for users in the UK
    1. Our site is directed at individuals habitually resident in the United Kingdom. We cannot confirm and do not represent that content available on or through our site is appropriate for use or available in other locations.
  7. Prohibited uses of our site
    1. You shall not use our site:
      1. in any way that breaches any applicable local, national or international law or regulation;
      2. in any way that is unlawful, malicious or fraudulent, or has any unlawful, malicious or fraudulent purpose or effect;
      3. for the purpose of harming or attempting to harm minors or vulnerable people in any way;
      4. to transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of our site;
      5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
      6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect our operation and/or security or any computer software or hardware;
      7. to infringe our intellectual property rights or those of any third party.
    2. You also agree not to access without authority, interfere with, damage or disrupt:
      1. any part of our site;
      2. any equipment or network on which our site is stored;
      3. any software used in the provision of our site; or
      4. any equipment or network or software owned or used by any third party.
    3. You must keep your account details safe
      1. If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat that information as confidential. You must not disclose it to any third party.
      2. We have the right to disable any access to our site or your password, whether chosen by you or allocated by us, at any time, if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms.
      3. If you know or suspect that anyone other than you is using your customer account details, you must promptly notify us using our contact details listed above.
    4. Do not rely on information on our site
      1. Our site and all available content is provided for general information purposes only. Our site does not offer advice on which you should rely. You must obtain professional or specialist advice before taking or refraining from, any action on the basis of information obtained from our site.
      2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up-to-date.
      3. We use reasonable care and skill in a professional manner in the way we obtain, compile, select and arrange the content on our site, including descriptions of products. As a result, you acknowledge that our site, including any associated content, may not:
        1. fulfil your present or future individual needs or requirements; and
        2. be complete, error-free, wholly accurate or up-to-date or that it will be delivered without interruption, delay, fault or error.
      4. If you have any suggestions for content or further information for our site, please do let us know using our contact details at the start of this terms.
      5. Clauses 8.1 and 8.3.2 do not affect your rights as a consumer if you buy products from us, including that the products correspond to any description we give you. These rights are set out in our Customer Terms and Conditions.
    5. How you may use material on our site
      1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
      2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
      3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
      4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
      5. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
      6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    6. We are not responsible for websites we link to
      1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Those links should not be interpreted as approval by us of those linked sites or information you may obtain from them.
      2. We have no control over the contents of those sites or resources. Please check the terms of use of any third party sites carefully.
    7. Our responsibility for loss or damage suffered by you
      1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
      2. For general use of our site (rather than ordering a product from us) other than in clause 14.1, and subject to clause 14.4 and all other limits and exclusions set out in these terms of use, our total liability to you under these terms is £100.
      3. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of products to you, which are set out in our Customer Terms and Conditions.
      4. We are not liable for business losses. We only provide our site for domestic and private consumer use. Unless agreed with us in advance in writing, you agree not to use our site for any commercial or business purposes. If you use our site for any commercial or business purpose we will have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity, howsoever caused.
    8. We are not responsible for viruses and you must not introduce them
      1. We do not guarantee that our site will be secure or free from bugs or viruses.
      2. We use reasonable firewall, virus and content filtering software, but we cannot guarantee 100% security or that our site will be free from bugs, viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or other material that is malicious or technologically harmful. We shall not have any responsibility for damage to, unauthorised access to, or viruses or other code that may affect any computer equipment, software, data or other property as a result of your access to our site. We shall also not be responsible for the actions of third parties in breaching our security measures.
      3. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
      4. You must not misuse our site by knowingly introducing viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
    9. Our trade marks are registered
      1. VSL#3® is a UK registered trademark of Actial Farmaceutica Srl, Rome, Italy. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under clause 9.
    10. Rules about linking to our site
      1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
      2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
      3. You must not establish a link to our site in any website that is not owned by you.
      4. Our site must not be framed on any other website, nor may you create a link to any part of our site other than the home page.
      5. We reserve the right to withdraw linking permission without notice.
      6. The website in which you are linking must comply in all respects with the content standards set out in these terms.
      7. If you wish to link to or make any use of content on our site other than that set out above, please contact us using our contact details above.
    11. Suspension and termination
      1. We will determine, in our discretion, whether there has been a breach of these terms through your use of our site. When a breach of these terms has occurred, we may take such action as we deem appropriate. 
      2. Failure to comply with these terms constitutes a material breach of the terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
        1. immediately, temporarily or permanently withdrawn of your right to use our site and any content;
        2. cancelling any confirmed or pending orders for our products;
        3. issuing a warning to you;
        4. commencing legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
        5. taking further legal action against you; or
        6. disclosing such information to law enforcement authorities as we reasonably feel is necessary.
      3. We exclude liability for actions taken in response to breaches of these terms. The responses described in these terms are not limited and we may take any other action we reasonably deem appropriate.
    12. Which country's laws apply to any disputes?
      1. Please note that these terms, their subject matter and formation, are governed by English law. You or we may bring legal proceedings in the English courts. If you habitually live outside of England, you are entitled to bring legal proceedings in your home country.

Last updated April 2024


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