By using our website to place an order for goods you confirm your agreement to our terms and conditions as set out below:
To order goods through this website you must be at least 16 years of age. You will be responsible for ensuring the accuracy of the details provided on the order form.
We keep all personal information private, and NEVER pass on your details to other companies and individuals. We are fully compliant with Data Protection law. See our Privacy Statement.
If any of our products are faulty, please inform us and then return them within 30 days of receiving them. Upon receipt of the goods, we will offer you a full refund or a replacement, along with a refund for the carriage costs. Please ensure that returns are securely packaged and sent by an insured or signed for service.
Price and Payment
The price of the goods will be the price quoted on the website at the date the order is received and will include Value Added Tax and delivery in the United Kingdom unless specified otherwise. Prices are in (£) pound Sterling only.
By placing an order, you consent to payment being charged to your credit card account, as provided on the order form.
We reserve the right, by giving you notice at any time before delivery, to increase the price to reflect any extra carriage costs to us. We will never, however, charge any extra money on a credit card without seeking your permission.
Returns of damaged stock
Ferring undertakes to deliver VSL#3 in as good a saleable condition as possible. VSL#3 is packaged in a polystyrene lined cardboard container, with a frozen gel pack enclosed. This both protects the product from possible damage and provides thermal insulation. VSL#3 should be stored in a fridge. It can be kept up to 24 degrees centigrade for up to 7 days without affecting the quality of the Product.
Cancellations of orders will be accepted if the customer speaks to a representative of Ferring UK before the item is dispatched. E-mails or SMS message will not be accepted. If a customer wishes to cancel an order already dispatched, they must either decline receipt of the order by post. Or if the item is received return the item/ items back to Ferring Pharmaceuticals Ltd. In both cases a refund amounting to the entire cost of the order less postage will be made to the customer either by merchant card processing or a cheque provided that they have been received by us in a re-saleable condition. The re-saleable condition will be ascertained by employees of Ferring Pharmaceuticals Ltd. The items must not have been opened and any quality seals or packaging must be intact and in good condition when we receive them.
Please note that customer service is our priority and we will do our best to make sure each and every customer old and new is satisfied with our service. If you think we can improve on any aspect our service and pricing please contact us.
By placing an order, you are accepting that this sales transaction is to be governed by the law of England and Wales and subject to the jurisdiction of the English Courts.
None of the above affects your normal statutory rights.
This site has been tested against the following web browsers : Microsoft Internet Explorer version 6 and above, Google Chrome, Mozilla Firefox version 3 and above and Apple's Safari browser.
Ferring Pharmaceuticals Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided “as is”, and is not intended as medical advice. Its intention is solely informational and educational. Please consult a medical or health professional should the need for one be warranted.
Ferring Pharmaceuticals Ltd makes no warranties or representations of any kind that the services provided on this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Ferring Pharmaceuticals Ltd, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law.
All materials on this website are the copyright of Ferring Pharmaceuticals Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Ferring Pharmaceuticals Ltd.
Registered Office and Company Number
Drayton Hall, Church Road, West Drayton, UB7 7PS . Company Number 1198007
Who are we?
Ferring Pharmaceuticals Ltd is a UK based subsidiary of privately owned Pharma company. VSL#3 is the only product sold by Ferring in the UK that is directly available to the public. As a UK Pharmaceutical Company we have to comply with all the rules and regulations that govern a company such as ours.
Queries and complaints
We aim to respond to e-mailed, faxed and written queries within 24–48 hours except weekends and Bank holidays. In respect of complaints, we will consider the nature of the complaint and contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done.
If you change your mind about an order, please contact us and return any items within a 30-day period in a re-saleable condition. Upon receipt of the goods, and provided they are in a re-saleable condition, we will apply an immediate refund to the value of your order total less the original carriage cost. Please ensure that returns are securely packaged and sent by an insured or signed for service. We cannot be responsible for goods sent back to us that go missing in the post or that are damaged by the post and so are not in re-saleable condition.