Exchanges & returns
Returns of Damaged Stock
Ferring undertakes to deliver VSL#3 in as good saleable condition as possible. VSL#3 is packaged in either a polystyrene lined cardboard container with a frozen gel pack enclosed for Chill box delivery providing thermal protection OR a slim cardboard box for Ambient delivery when the external temperature is 25 degrees centigrade or below. Both methods of packaging protect the VSL#3 from possible damage . VSL#3 should be stored in a fridge. It can be kept out of the fridge up to 25 degrees centigrade for up to 7 days without affecting the quality of the Product.
Cancellations of orders will be accepted if the customer speaks to a representative of Ferring UK before the item is dispatched. Email or SMS message will not be accepted.
Please note that customer service is our priority and we will do our best to make sure each and every customer old and new is satisfied with our service. If you think we can improve on any aspect of our service and pricing please contact us.